Privacy policy

In accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to to the processing of personal data (hereinafter RGPD), as well as Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter LOPD) and development regulations and as a consequence of browsing and filling in the web forms , the user accepts that the personal data provided by him or that are provided in the future through said services, be subject to treatment by NOVALTIA, S. Coop. (in forward NOVALTIA), in its capacity as Data Controller.

At NOVALTIA, just as we have a firm commitment to the rapid and efficient distribution and delivery of all drugs to pharmacies, even the most remote ones, in the shortest time and at the lowest cost, we are also committed to protection of your personal data and with the adoption of the necessary security measures to ensure your protection. We also contractually require that trusted third parties who may process your personal data do the same.

We always do our best to protect your personal data and once we have received your personal information, we use strict procedures and security measures to try to prevent unauthorized access.

By virtue of the obligations established by Law 34/2002, on services of the information society and electronic commerce:

The service provider that owns this website is NOVALTIA with N.I.F. F50016401 and with address at Autovía de Huesca Km 7,200; Ciudad del Transporte, C / M, number 68, 50820 - Zaragoza. The contact email address is: This email address is being protected from spambots. You need JavaScript enabled to view it.

1. Identity and address of the Data Controller

The owner and data controller for the purposes of the LOPD and the RGPD is NOVALTIA, with N.I.F. F50016401 and with address at Autovía de Huesca Km 7,200; Ciudad del Transporte, C / M, number 68, 50820 - Zaragoza.

2. Protection of personal data in accordance with applicable regulations

NOVALTIA, as responsible for this Website and in accordance with the provisions of the RGPD and other applicable regulations regarding the protection of personal data and by Law 34/2002, of July 11, on information society services and electronic commerce (LSSI-CE) has put into practice those policies, means and technical and organizational procedures to guarantee and protect the confidentiality, integrity and availability of your personal data.

3. Treatment of data and its confidentiality

NOVALTIA will always inform you about what data is mandatory and necessary for the fulfillment of the purposes that are detailed below.

All those who intervene in any phase of the treatment and / or the entities to whom they have been communicated - where appropriate and by virtue of the corresponding authorization expressly conferred by you - are obliged to observe the secrecy professional and will adopt the levels of protection and the necessary technical and organizational measures at their disposal that guarantee the security of personal data, avoiding, as far as possible, unauthorized accesses, modifications illicit, theft and / or loss of data; In order to ensure the corresponding level of security of the treatments carried out by NOVALTIA according to the nature and sensitivity of the data provided by you through the present website.

However, you are warned and informed that the technical measures are not infallible or impregnable, which is why NOVALTIA can not be held responsible for such practices or their consequences, especially the presence of viruses. or other elements or damages that may arise from the presence of viruses, connection or download by you of content from the website that cause alterations in computer systems (hardware and software).

4. Personal data

They refer to any information that can identify you directly (for example, your name or surname) or indirectly (for example, your national identity document or D.N.I.). Personal data includes information such as email, home addresses, mobile phone or user-generated content, among others. It could also include unique numeric identifiers such as the IP address of your computer or the MAC address of your mobile device, as well as the information we obtain through cookies.

5. Collection of personal data and purposes of the treatment

We can collect or receive your data through our website through the corresponding contact form. For this, in some cases you directly provide us with your data (when, for example, you contact us) and, in other cases, we collect them (when, for example, we use cookies to analyze how you use our website).

You will find more details and information through the following table and its corresponding epigraphs in the terms of the RGPD:

Epígraph Basic information Additional Information
Responsible for the treatment NOVALTIA, owner of the website N.I.F. F50016401 and with address at Autovía de Huesca Km 7,200; Ciudad del Transporte, C / M, number 68, 50820, Zaragoza.
Purpose of the treatment and conservation of the data

Contact NOVALTIA to make any questions about the services we provide.

Provision through the site of information services, in order to meet the needs and queries of web users as well as to guarantee patient access to medicine at any pharmacy partner of the Cooperative.

The owner of the data expressly consents that the Data Controller carry out the following activities and actions, unless otherwise indicated when contracting or requesting information regarding the indicated services in the previous column or as a result of a subsequent revocation of the consent initially granted: Respond to any query that you may send us by mail or by phone or through our contact form that you will find on our web portal, and all this in the shortest possible time and giving the best solution to what you ask us. Carry out all those activities of NOVALTIA hereby outlined.
Basis of legitimation of the treatment Proceed to supply the information requested by the user, consent of the interested party with the acceptance of the privacy policy and legitimate interest. Execution of the contract if it is the case and express consent when I requested. Legitimate interest will serve as the basis for responding to your queries and providing required information.

p>We inform you that your data may be processed by other entities (treatment managers) for the good purpose of providing NOVALTIA services.

The transfer of your data to third parties for other purposes will require your prior consent.

Your data will be processed by third-party companies that help us provide Information Technology services such as platform providers, hosting services, maintenance and support in our databases, as well as as well as our software and applications that may contain data about you.
Rights You may at any time exercise your rights of access, rectification, deletion, opposition, limitation and portability to the processing of your data, as well as revoke the consent for the processing of your data. This exercise may be made effective by writing to NOVALTIA, with N.I.F. F50016401 and with address at Autovía de Huesca Km 7,200; Ciudad del Transporte, C / M, number 68, 50820 - Zaragoza, or to the email This email address is being protected from spambots. You need JavaScript enabled to view it.. In compliance with article 80 of the RGPD, we inform you that you have the right to mandate the Spanish Control Authority so that, where appropriate, it may exercise your rights in terms of data protection in your interest.
Origin of the data Of the interested party or of third parties.

The data processed come from the interested party and / or third parties authorized by him in favor of NOVALTIA.

The categories of data that we process are:

Identification and contact data.

6. Transfer in special circumstances

If there is a sale, a merger, consolidation, change in corporate control, substantial asset transfer, reorganization, transformation or liquidation of the website of which currently owns NOVALTIA, then, at our discretion, we can transfer, sell or assign the information collected on this site to one or more relevant acquirers, informing them of the change of responsible for your data.

7. Social networks

We inform you that NOVALTIA is present in social networks, as you can see in the lower right part of our web portal https: / / . The treatment of the data that is carried out Of the people who become followers on social networks (and / or carry out any link or connection action through social networks) of the official NOVALTIA pages will be governed by this section, as well as by those conditions of use, privacy policies and regulations for access, use and the like that belong to the social network that is appropriate in each case and previously accepted by the user. NOVALTIA will use your data for the purposes of correctly managing Your presence on the social network, informing you of NOVALTIA's activities, products or services, as well as for any other purpose that the regulations of Social Networks may allow.

8. Links

Finally, although NOVALTIA provides links to third-party web pages, it is not responsible for the content found on said web pages, to the extent that they are managed by third parties outside of NOVALTIA. Nor is it responsible of personal data or of the treatment carried out through the aforementioned web pages.

9. Changes in the privacy policy:

NOVALTIA reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to recommendations and guidelines of the relevant Control Authority. In such cases, NOVALTIA will inform you duly of the updates and changes in its privacy policy.

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The subscription and sending of this form implies the authorization of the user in favor of NOVALTIA, S. Coop. for the processing of your personal and contact data, which are incorporated into the information systems owned by NOVALTIA, S. Coop. and whose purpose is to respond to your queries and requests or supply the information you request, in the shortest possible time.

At any time, you may exercise the rights of access, deletion, rectification, opposition, portability and limitation by communicating it in writing, indicating your data, to the email address

For more information, see our Privacy policy

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